Mental Health NHS Trust based in the Midlands

A Mental Health NHS Trust based in the Midlands went to market with the requirement for a flexible supplier of temporary staff, who could provide experienced domestic and catering staff for short-length shifts. With previous suppliers, the Trust was required to pay for a full day’s work - even when the staff were only needed for part of the day. Manpower was able to meet this requirement, and now supplies up to 20 temporary staff each week on 4-hour shifts - so that the Trust does not pay for more hours than it needs.

Proven experience within the NHS, particularly with Mental Health Trusts
The Trust chose to work with Manpower because of our experience in supplying staff to more than 120 other NHS Trusts, including various Mental Health NHS Trusts across the country. We were also able to demonstrate experience in the local area through a testimonial from another nearby Trust.

Single point of contact
We introduced a single point of contact for the Trust, based in our Birmingham office, who keeps in regular communication with the hiring managers to understand their needs. This contact ensures that we supply all temporary personnel in the timeframes required across each NHS department.

Streamlined order process
We designed an order form and user guide for hiring managers to streamline and simplify the process for all NHS managers who are authorised to hire temporary staff. The guide includes contact details, the order process, rates and CRB clearance information. We keep the NHS manager informed of the status of their order on a regular basis, and remain in contact with both the manager and the member of staff for the duration of their assignment to ensure we can quickly respond to changing needs.

Fully vetted and security cleared staff, including enhanced CRB disclosures
As with many NHS Trusts, reliability is a key requirement of their temporary resourcing supplier. Manpower maintains a resource pool of fully vetted and security cleared staff who can be called upon to fill all orders – including those at very short notice. We ensure thousands of candidates have appropriate CRB checks completed each year. This service is available both during normal office hours and through our 24 hour on-call service – filling new orders and replacing temporary staff immediately in the case of absence.

Staff with experience of cleaning NHS wards and clinics
We have built up pools of candidates with the relevant experience, ensuring we can provide appropriately skilled candidates when they are needed.

Staff with proficiency in written and spoken English
Written and spoken proficiency in English is assessed in a number of ways, including: an initial pre-screen conversation, an in-depth interview with a Manpower trained consultant, and numeracy and literacy assessments. We also use guidelines derived originally from the Council of Europe which have been recommended to us by our other NHS clients.

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